The book says ‘out of stock’ when will it be back?ĭon’t panic! We never really sell out of our books because they are all made to order, sometimes the system gets confused. Unfortunately, if it has already left the studio you will have to order again, or wait in the hope that it is eventually returned to us and we will send it again, (please note this can take many weeks.) Please contact us ASAP and we will do our very best to change the address.

I have put in the wrong address, what should I do? Please send us a photo of the damage and we will arrange a replacement or partial refund. My order has been damaged in transit, what should I do? Please double check your order information to check whose fault it was before contacting us. If the mistake was due to incorrect information given by you, sadly you will need to order again. If the mistake was made by us please send us a message and we will replace your book. There is a mistake in my book, what should I do? We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item. In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product. If you have not received your items, you must check with your local sorting office / courier depot even if you have not received notification from your postman that they are holding items for you. The majority of our products are despatched 2nd Class Royal Mail and FedEx/Parcel Force courier delivery. If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at of the problem within 40 days of the date on which you ordered the Products. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries This also applies to products sent direct from our manufacturers. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. All delivery and dispatch timescales quoted on the website do not include weekends or bank holidays.

We only process and dispatch orders during these timescales. Our normal working hours are Monday to Friday 9.30am – 3.00pm. Customers wishing delivery to other countries may contact us for a shipping quote.ĭelivery will be made as soon as possible and usually within 7 days of receipt of your order. We currently deliver to the UK, and also to Ireland, Canada and the USA. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. We will deliver the Products ordered by you to the address which you give for delivery when you make your order. USA CUSTOMERS: Shipped from San Jose, CA, USAĪUS/NZ CUSTOMERS: Shipped from New South Wales, AUSĬANADA CUSTOMERS: Shipped from Ontario, CAN Made from high quality paper and binding. Personalised throughout, the book features beautiful illustrations on each page to tell the story. This personalised tooth fairy book is a lovely gift for a child who loses their first tooth, as well as a coin under their pillow. At the end of the book, Glimmer has to decide what to do with your child's tooth, allowing them to discover the magical powers of their tooth. 'Where Does Your Tooth Go?' follows Glimmer, a tooth fairy in training, and her teacher Mrs Glitter-Moon as they discover all of the magical things that happen with the teeth that they collect. TO PERSONALISE THIS PRODUCT, PLEASE LEAVE THE THE FOLLOWING DETAILS IN THE NOTE TO SELLERS BOX BEFORE CHECKOUT: If your child has lost their tooth and wonders what the tooth fairy does with it, this beautiful personalised book can help them find the answer.

Tooth fairy story to read